Terms & Conditions

These Terms of Use are an Agreement (“Agreement”) between PTC Assist, LLC and the individual who is viewing this online Agreement (“End User”, “You”, or “Your”). Before accessing the PTC Assist training website, which contains PTC Assist content and content supplied to PTC Assist by third parties, along with associated documentation, media, and online or electronic documentation, and other content and updates (collectively, the “PTC Assist Training Courses”), You must agree to the terms and conditions of this Agreement. 

BY ACCESSING THE PTC ASSIST TRAINING COURSES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY IT. IF YOU DO NOT AGREE TO THIS AGREEMENT OR ANY OF ITS TERMS, THEN YOU WILL NOT HAVE ANY LICENSE TO ANY PTC ASSIST TRAINING COURSES. PTC ASSIST’S ACCEPTANCE IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS OF THIS AGREEMENT; IF THESE TERMS ARE CONSIDERED AN OFFER BY PTC ASSIST, THEN ACCEPTANCE IS LIMITED TO THESE TERMS. THIS IS A LEGAL AGREEMENT BETWEEN YOU AND PTC ASSIST. 

If You are accepting this Agreement on behalf of a company, organization, government or other legal entity, you represent and warrant that (i) You are authorized to do so, and (ii) the entity agrees to be legally bound by this Agreement. 

The PTC Assist Training Courses and website are available only to persons who are the age of majority and can form legally binding contracts under applicable law. Without limiting the foregoing, the PTC Assist Training Courses and website are not intended to be used by individuals under the age of 18. If You do not qualify, please do not use or access the PTC Assist Training Courses or website. 

1. LICENSE

Subject to the terms and conditions of this Agreement, PTC Assist grants You, subject to PTC Assist’s receipt of all appropriate license fees, a personal, restricted, time-limited, non-exclusive, non-transferable, non-sub-licensable, revocable license to access and use the PTC Assist Training Courses purchased by You solely Your personal or internal business purposes and solely from the PTC Assist Training website.

2. RESTRICTIONS

2.1 The License granted hereunder is personal to You. You may not transfer any of the rights granted to You under this Agreement, nor may You permit third parties, including but not limited to Your subsidiaries and affiliates, to benefit from the use or functionality of the PTC Assist Training Courses. Any attempt by You to transfer any of the rights, duties or obligations hereunder is void and will be deemed a breach of this Agreement. The PTC Assist Training Courses are licensed as a single product; they may not be shared or used by multiple users. A PTC Assist Training Course may not be assigned to another person once You have enrolled in a PTC Assist Training Course. Libraries and bundles of PTC Assist Training Courses are available for a single user only and may not be separated or used by multiple users.

2.2 You may not directly or indirectly through a third party, nor authorize any third party to, do any of the following: (i) use, copy, print, modify, adapt, create derivative works of, market, deliver, rent, lease, sublicense, make, have made, assign, pledge, transfer, sell, offer to sell, import, distribute, publicly perform, publicly display, or otherwise grant rights to the PTC Assist Training Courses, or any copy thereof, in whole or in part, except as expressly provided in this Agreement; (ii) reverse engineer, disassemble, decompile, or translate the PTC Assist Training Courses, or otherwise attempt to derive the source code, structural framework or the data records of the PTC Assist Training Courses; (iii) loan or resell the PTC Assist Training Courses, or any part thereof in any way including, but not limited to, making the PTC Assist Training Courses available to any other person, including using on a service bureau or time sharing basis, via shared access to a computer network or access information, which may include the log-in name and password or other authentication data for the PTC Assist Training Courses; (iv) remove any proprietary notices or labels from the PTC Assist Courses; or (v) make copies of the PTC Assist Courses, copy any printed materials or documentation accompanying the PTC Assist Training Courses or give copies to another person, or duplicate the PTC Assist Courses by any other means, including electronic transmission, except as specifically set forth herein. You may print one copy of an e-kit (student materials provided electronically) solely in accordance with the instructions provided to You regarding the specific e-kit transmitted to You. IN NO EVENT ARE YOU AUTHORIZED TO DOWNLOAD ANY PTC ASSIST TRAINING COURSES ONTO YOUR COMPUTERS, SERVERS OR OTHER DEVICES. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE PTC ASSIST TRAINING COURSES TO ANY SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. 

2.3 You may not directly or indirectly through a third party, nor authorize any third party to, do any of the following: (i) copy the PTC Assist Training website(s) or any part thereof; (ii) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code from the PTC Assist Training website; (iii) write or develop any derivative or other software programs based, in whole or in part, upon the PTC Assist Training website; (iv) interfere with or disrupt the integrity or performance of the PTC Assist Training website or any data contained therein; (v) attempt to gain unauthorized access to the PTC Assist Training website or its related data, systems or networks; (vi) publish or disclose to third parties any evaluation of the PTC Assist Training website without PTC Assist’s prior written consent; and/or (vii) perform vulnerability, load or any other test of the PTC Assist Training website without PTC Assist’s prior written consent.

3. OWNERSHIP

The PTC Assist Training Courses (including but not limited to all copyrights, patents, patent applications, trade secret rights, trademarks, source code, text and any images, photographs, icons, graphics, animations, video, audio, music, and all other media incorporated into the PTC Assist Training Courses) and the PTC Assist Training website(s) are the property of PTC Assist or its licensors and suppliers and are protected by U.S. and international copyright and other intellectual property laws and treaties. The PTC Assist Training Courses are licensed, not sold, to You for use only under the terms of this Agreement, and PTC Assist reserves all rights not expressly granted to You. Other product and company names mentioned in the PTC Assist Training Courses are the trademarks of their respective owners. For clarification, You will have no ownership or other right, title or interest in and to the PTC Assist Training Courses, including but not limited to any copyright and trademark rights, except as for the limited License to the PTC Assist Training Courses purchased by You. You will indemnify PTC Assist for any and all costs, expenses and damages incurred by PTC Assist as a result of Your infringement of PTC Assist’s and its licensors’ intellectual property rights in or to the PTC Assist Training Courses.

4. TERM

Every PTC Assist Training Course has an expiration date. Unless indicated otherwise in the PTC Assist Training Course, each PTC Assist Training Course License will expire one (1) year after it is licensed by You. Your License to a PTC Assist Training Course commences on the date You licensed the PTC Assist Training Course from PTC Assist (the date of online payment or the invoice date if not purchased online) and will terminate on the sooner to occur of: (i) the date You successfully complete the licensed PTC Assist Training Course as evidenced by passing the final exam and/or being eligible for a certificate of completion; or (ii) the date the PTC Assist Training Course License expires. You agree and understand that upon termination of the License, You will no longer be able to use or access the PTC Assist Training Course You licensed. Sections 2 (“Restrictions”), 3 (“Ownership”), 8 (“Warranty Disclaimer”), 9 (“Limitation of Liability”), 10 (“General”) and 14 (“Modifications”) will survive termination of the licenses granted under this Agreement.

5. TERMINATION

This Agreement will terminate with respect to a PTC Assist Training Course License immediately without notice to You (i) upon Your License terminating pursuant to Section 4; or (ii) if You breach any term or condition of this Agreement. PTC Assist reserves the right to modify or terminate any PTC Assist Training Course or PTC Assist services and/or product offerings at any time without notice to You. You may terminate a PTC Assist Training Course License at any time by notifying PTC Assist in writing. Upon receipt of notice of termination, the PTC Assist Training Course License will terminate, and You will no longer be able to use or access such PTC Assist Training Course. Further, in the event of a termination or expiration of any agreement between PTC Assist and a third party supplier of a PTC Assist Training Course, Your right to access and use such PTC Assist Training Course will also terminate.

6. THIRD-PARTY SOURCES

You acknowledge that the PTC Assist Training Courses may incorporate information that is proprietary to one or more third party(ies). Such third party(ies) and PTC Assist suppliers are third party beneficiaries of this Agreement with the authority to enforce those portions of this Agreement that are relevant to the agreements they have with PTC Assist directly against You.

7. CONTENT MAINTAINED BY PTC ASSIST

You acknowledge and agree that: (i) PTC Assist may, from time to time, elect to update the PTC Assist Training Courses, but PTC Assist does not warrant or guarantee that any PTC Assist Training Courses will be updated, or that any updates will be made available to You, at any time during the term of this Agreement; (ii) PTC Assist does not assume, and expressly disclaims, any obligation to update and include any information in the PTC Assist Training Courses; (iii) PTC Assist is not advocating the use of any product described in the PTC Assist Training Courses (or elsewhere), nor is PTC Assist responsible for misuse of a product due to typographical or other errors in the PTC Assist Training Courses, Your negligence or otherwise; (iv) You agree to seek additional information on any product from the manufacturer; and (v) You will use the content included in the PTC Assist Training Courses only as a reference aid, and that such content is not intended to be (nor should it be used as) a substitute for the exercise of professional judgment. In view of the possibility of human error or changes in technology, You should confirm the content in the PTC Assist Training Courses through independent sources.

8. WARRANTY DISCLAIMER

8.1 THE PTC ASSIST TRAINING COURSES ARE PROVIDED TO YOU “AS IS” AND “WITH ALL FAULTS.” PTC ASSIST AND ITS AFFILIATES, AGENTS, DISTRIBUTORS, SUPPLIERS AND LICENSORS: (i) CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENCY OR NON-INFRINGEMENT OF THE PTC ASSIST TRAINING COURSES PROVIDED HEREUNDER OR THAT YOUR USE OF THE PTC ASSIST TRAINING COURSES WILL BE ERROR-FREE OR UNINTERRUPTED, FREE FROM OTHER FAILURES OR WILL MEET YOUR REQUIREMENTS OR FUNCTION IN ACCORDANCE WITH RELATED DOCUMENTATION IN EVERY COMBINATION OF HARDWARE PLATFORM, SOFTWARE ENVIRONMENT AND PRODUCT CONFIGURATION; AND (ii) EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, GUARANTEES, AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. ANY USE OF THE PTC ASSIST TRAINING COURSES IS ENTIRELY AT YOUR OWN RISK, INCLUDING THE RISK FOR SELECTING THE PTC ASSIST TRAINING COURSES TO ACHIEVE YOUR INTENDED RESULTS AND PERFORMANCE, AND FOR USE OF THE PTC ASSIST TRAINING COURSES. To the extent warranties cannot be disclaimed or excluded, they are limited to the duration of the minimum warranty period required by law. 

8.2 JOB PLACEMENT DISCLAIMER. PTC Assist does not guarantee job placement upon enrollment, use, or completion of any PTC Assist Training Course.

9. LIMITATION OF LIABILITY

9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PTC ASSIST NOR ITS AFFILIATES, AGENTS, LICENSORS, DISTRIBUTORS OR SUPPLIERS WILL BE LIABLE UNDER ANY CLAIM, DEMAND OR ACTION ARISING OUT OF OR RELATING TO YOUR USE OF THE PTC ASSIST TRAINING COURSES, OR PTC ASSIST’S PERFORMANCE OF (OR FAILURE TO PERFORM) ANY OBLIGATION UNDER THIS AGREEMENT, FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHETHER BASED IN CONTRACT, TORT OR ANY OTHER LEGAL THEORY, INCLUDING, WITHOUT LIMITATION, DAMAGES DUE TO LOST PROFITS, LOST SAVINGS, BUSINESS INTERRUPTION COSTS, DAMAGES FROM LOSS OF BUSINESS INFORMATION OR OTHER DAMAGES CAUSED BY THE INABILITY TO USE THE PTC ASSIST TRAINING COURSES, EVEN IF PTC ASSIST, ITS AFFILIATES, AGENTS, LICENSORS, DISTRIBUTORS OR SUPPLIERS HAD ACTUAL OR CONSTRUCTIVE KNOWLEDGE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES AND WHETHER OR NOT SUCH LOSS OR DAMAGES WERE FORESEEABLE.

9.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PTC ASSIST’S AGGREGATE LIABILITY TO YOU, OR TO ANY THIRD PARTY, FOR DAMAGES IN CONNECTION WITH THIS AGREEMENT, THE PTC ASSIST TRAINING COURSES AND THE SERVICES PROVIDED PURSUANT TO THIS AGREEMENT, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE PTC ASSIST TRAINING COURSE FROM WHICH SUCH LIABILITY AROSE. THE FOREGOING APPLIES NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR ANY LIMITED REMEDY HEREUNDER. MULTIPLE CLAIMS WILL NOT EXPAND THIS LIMITATION.

9.3 THIS LIMITATION OF DAMAGES SET FORTH HEREIN CONSTITUTES A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN PTC ASSIST AND YOU. 

9.4 THIS AGREEMENT IS NOT INTENDED TO AND DOES NOT CHANGE OR EXCLUDE ANY STATUTORY CONSUMER RIGHTS THAT CANNOT BE LAWFULLY CHANGED OR EXCLUDED. SOME COUNTRIES, STATES, JURISDICTIONS AND/OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, REPRESENTATIONS OR CONDITIONS AND/OR DO NOT ALLOW PRODUCTS OR SERVICES TO BE SOLD WITH NO WARRANTIES, REPRESENTATIONS OR CONDITIONS. ACCORDINGLY, IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE SECTIONS TITLED “WARRANTY DISCLAIMER” AND “LIMITATION OF LIABILITY” MAY NOT APPLY TO YOU. ONLY THOSE LIMITATIONS AND EXCLUSIONS THAT ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND, IN SUCH INSTANCES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. 

10. GENERAL

10.1 GOVERNING LAW AND VENUE. This Agreement will be governed and interpreted in accordance with the laws of the state of Kansas, exclusive of its choice of law rules, and where applicable, the laws of the United States of America. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, the jurisdiction and venue of the federal and state courts located in Reno County, Kansas (USA).

10.2 PRIVACY. PTC Assist’s current privacy policy for our training website is available here and is hereby incorporated into this Agreement.

10.3 WAIVER. The failure of either party to require strict performance by the other party of any provision hereof will not affect the full right to require such performance at any time thereafter; nor will the waiver by either party of a breach of any provision hereof be taken or held to be a waiver of the provision itself. Any waiver of any right or provision herein will not be effective unless in writing and signed by authorized representatives of both parties. 

10.4 ASSIGNMENT. You may not assign Your rights or obligations under this Agreement without the prior written consent of PTC Assist, which PTC Assist may refuse in its sole discretion. Any attempted assignment without prior written consent from PTC Assist will be deemed null and void. PTC Assist may assign its rights and/or obligations under this Agreement at any time. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

10.5 SEVERABILITY. If any part of this Agreement is for any reason found to be unenforceable, all other parts nevertheless remain enforceable as long as a party’s rights under this Agreement are not materially affected. In lieu of the unenforceable provision, the parties will substitute or add as part of this Agreement a provision that will be as similar as possible in economic and business objectives as was intended by the unenforceable provision.

10.6 COMPLETE AGREEMENT. This Agreement is the complete and exclusive statement of the agreement between PTC Assist and You, which supersedes any proposal or prior agreement, oral or written, and any other communications between the parties in relation to the subject matter of this Agreement. Except as otherwise provided in this Agreement, any modifications must be in a writing signed by both parties by their duly authorized representatives. Section headings are used for convenience only and will in no way affect the construction or interpretation of this Agreement. This Agreement will be interpreted without application of any strict construction in favor of or against You or PTC Assist.

10.7 NOTICES. You consent to receive electronically any communications from PTC Assist. We may communicate with You through the email address specified in Your account or by posting notices on the PTC Assist website. You agree that all agreements, notices, disclosures and other communications that are provided to You electronically satisfy any requirement that such communications be in writing. All notices from PTC Assist intended for receipt by You will be deemed delivered and effective when sent to the email address You provide to PTC Assist.

  • Notices to PTC Assist must be sent to: PTC Assist, LLC, Attn: Manager of Operations & Development, 7 Compound Drive, Hutchinson, KS 67502.

10.8 FORCE MAJEURE. Except with respect to any payment to be made to PTC Assist hereunder, neither party will be liable for any failure, deficiency or delay in the performance of its obligations under this Agreement due to any force majeure, which will include but not be limited to any storm, flood, fire, aircraft damage, explosion, electrical or communication line failure, disturbance, war or military action, acts of terrorism, Government act or administrative delay, equipment failure or non-delivery, inability to obtain materials or any cause or matter whatsoever not within the reasonable control of such party. In the event of such a force majeure, the affected party will be entitled to a reasonable extension of time for the performance of its obligations under this Agreement.

10.9 RELATIONSHIP. No agency, partnership, joint venture or employment relationship is created by this Agreement or Your use of the PTC Assist Training Courses, and You do not have any authority of any kind to bind PTC Assist in any respect whatsoever.

10.10 ENGLISH LANGUAGE. This Agreement is in the English language only, which language will be controlling in all respects. No translation, if any, of this Agreement into any other language for convenience or to meet local requirements will be of any force or effect in the interpretation of this Agreement or in determination of the interests of either party hereto. Furthermore, all correspondence, notices, claims, suits and other communication between the parties hereto will be written or conducted in English.

11. STANDARD OF CONDUCT

The PTC Assist Training Courses are meant to provide general guidelines and information relating to the subject matter and is in no way meant to replace legal advice. The content provider is not responsible for misinterpretations, or for the users’ decision making or resulting actions (or lack thereof) in administering policies and programs. We urge you to consult with competent legal counsel in any matters relating to legal compliance.

User and/or purchaser understands and agrees to abide by U.S. Copyright laws and not download, copy, distribute, or otherwise use the content herein for profit, personal gain, or to evade payment of additional course fees for additional users.

  • All PTC Assist Training Courses are copyrighted and are meant for one person only (solely the person the individual course was purchased for).You may NOT copy, print, reuse, or distribute any part of this electronic course in any form.
  • You may print only the provided documents and forms, but not the course content.

Unauthorized reproduction and/or use of this training course/platform will result in legal action and prosecution under U.S. Copyright laws. By continuing this course, user and/or purchaser agree:

  • To abide by all copyright laws, and to not copy (electronically or otherwise), save, re-use, distribute, or utilize this online training course/platform for any other person(s). Actual course content may NOT be copied or printed.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You may print, copy, and use any attached documents that are produced by government agencies, as allowed (e.g. DOT publications). You may print and utilize, for your own company’s use only, attached reference documents provided by PTC Assist, LLC.

User/purchaser agrees that PTC Assist, LLC may disable a user/learner account if suspicious activity is suspected with no refunds provided to the purchaser.

12. REFUND POLICY

A complete refund will be provided if requested within 5 days of the purchase date, provided that the user and/or purchaser has not logged in, accessed, or completed any portion of the PTC Assist Training Course(s). No refunds will be provided if a refund request is received more than 5 days after the course purchase. PTC Assist, LLC has no obligation to provide refunds or vouchers for any other services.

13. GRIEVANCE PROCEDURE

If You are dissatisfied with the services that PTC Assist has provided for You, You may direct Your written complaint, grievance, or dispute as follows:

  • (a) First Level of Contact: Client Service Department
  • (b) Second Level of Contact: Manager of Operations & Development
  • (c) Third Level of Contact: Chief Revenue Officer
  • (d) Address:
    PTC Assist, LLC
    7 Compound Drive
    Hutchinson, KS 67502
    Customer Service # 1-800-294-8758
  • (e) Please provide a detailed explanation of Your issues including contact information where You can be reached. You will be contacted to discuss an agreeable resolution.
  • (f) A different grievance procedure may apply to You if You are using the PTC Assist Training Courses subject to a contract between Your organization and PTC Assist or a PTC Assist distributor. In that case You should contact the appropriate person within Your organization to inquire about the grievance procedure that applies to You.

14. MODIFICATIONS

PTC Assist reserves the right, in its discretion, to change, modify, add to, or remove portions of the terms of this Agreement (collectively, “Changes”), at any time. PTC Assist will notify You of Changes by sending an email to the address identified in Your account or by posting a revised version of the Agreement incorporating the Changes to PTC Assist’s training website. Your continued use of or access to PTC Assist Training Courses following notice of the Changes or posting of the Agreement incorporating the Changes on the PTC Assist Training website will mean that You accept and agree to the Changes. Such Changes will apply prospectively beginning on the date the Changes are posted to the PTC Assist website. 

THE PTC ASSIST TRAINING COURSES ARE PROTECTED BY UNITED STATES COPYRIGHT LAW. UNAUTHORIZED REPRODUCTION OR DISTRIBUTION IS SUBJECT TO CIVIL AND CRIMINAL PENALTIES.